FAQ

Frequently Asked Questions

Learn more about our Pu’er tea, white tea, black tea, sourcing, storage, brewing, shipping, and returns.

Tea Products

What types of tea do you offer?

We offer white tea, black tea, ripe Pu’er, and raw Pu’er. Each tea is selected for its origin, taste profile, storage potential, and daily drinking value.

What is the difference between ripe Pu’er and raw Pu’er?

Ripe Pu’er is mellow, smooth, and gentle, with aged woody aromas and a deep crimson liquor. Raw Pu’er is brighter, fresher, and more vibrant, often valued for its wild mountain character and long-term aging potential.

Is Pu’er tea suitable for beginners?

Yes. Ripe Pu’er is especially beginner-friendly because it is smooth, mild, and easy to brew. It is a good choice for daily drinking, gifting, or relaxing after meals.

Brewing & Storage

How should I brew Pu’er tea?

Use hot water, rinse the tea briefly, then steep for a short time according to your taste. Pu’er can usually be brewed multiple times, with the flavor becoming softer and more layered across infusions.

Can I drink Pu’er tea at night?

Ripe Pu’er is generally mild and smooth, making it more suitable for evening drinking than stronger teas. However, tea naturally contains caffeine, so sensitive drinkers may prefer to enjoy it earlier in the day.

How should I store Pu’er tea?

Store Pu’er in a clean, dry, ventilated place away from strong odors, direct sunlight, and excessive humidity. Proper storage helps Pu’er continue to develop its aroma and character over time.

Sourcing & Quality

Where is your tea sourced from?

Our teas are sourced from core producing areas in southern Yunnan, including remote mountain regions known for ancient tea trees, misty climates, and rich tea-growing traditions.

Do you work with middlemen?

We focus on direct sourcing from origin whenever possible, reducing unnecessary markups and helping preserve the original mountain-grown character of the tea.

Why is your packaging simple?

We believe the real value should be in the tea itself. Our minimalist packaging reflects sincere respect for tea quality, while helping reduce unnecessary waste.

Orders & Shipping

How long does order processing take?

Most orders are processed within 1–3 business days after payment is confirmed. During holidays or peak seasons, processing may take slightly longer.

Do you ship internationally?

Available shipping regions may vary depending on your location and checkout options. Please enter your shipping address at checkout to see the available delivery methods.

Will I receive tracking information?

Yes. Once your order has been shipped, tracking information will be provided when available so you can follow the delivery status.

Returns & Support

Can I return tea after opening it?

For food safety and quality reasons, opened tea products are generally not eligible for return. Please check your package carefully upon arrival.

What should I do if my order arrives damaged?

Please contact us with your order number and clear photos of the damaged package or product. We will review the issue and assist you with a suitable solution.

How can I choose the right tea?

Choose ripe Pu’er if you prefer smooth, mellow, and comforting tea. Choose raw Pu’er if you enjoy fresh, brisk, and collectible tea. White tea and black tea are excellent choices for daily drinking and gifting.