Privacy Policy
Last Updated: June 2026
At Puerteaco, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
## 1. Information We Collect
When you visit our website or place an order, we may collect the following information:
### Personal Information
- Name
- Email address
- Billing address
- Shipping address
- Phone number
- Payment information
- Order history
### Device Information
We may automatically collect certain information about your device, including:
- IP address
- Browser type
- Device type
- Operating system
- Time zone
- Website usage information
- Cookies and tracking data
### Customer Support Information
When you contact us, we may collect information contained in your communications, including inquiries, feedback, and support requests.
## 2. How We Use Your Information
We use the information we collect to:
- Process and fulfill orders
- Provide customer support
- Communicate regarding orders and services
- Improve our website and shopping experience
- Prevent fraud and unauthorized transactions
- Analyze website performance and customer preferences
- Comply with legal obligations
- Send promotional emails and marketing communications (where permitted)
## 3. Cookies and Tracking Technologies
We use cookies and similar technologies to improve website functionality and user experience.
Cookies may be used to:
- Remember shopping cart contents
- Save user preferences
- Analyze website traffic
- Measure marketing effectiveness
- Improve website performance
Most browsers allow you to manage or disable cookies through browser settings. Disabling cookies may affect certain website features.
## 4. Sharing Your Information
We do not sell your personal information.
We may share information with trusted third parties necessary to operate our business, including:
- Payment processors
- Shipping carriers
- Website hosting providers
- Analytics providers
- Customer service platforms
- Marketing service providers
These service providers are authorized to use your information only as necessary to provide services on our behalf.
We may also disclose information when required by law or to protect our legal rights.
## 5. Payment Information
Payment transactions are processed through secure third-party payment providers.
Puerteaco does not store complete credit card or payment account information on our servers.
Please review the privacy policies of payment providers used during checkout for additional details.
## 6. Data Retention
We retain personal information only as long as necessary to:
- Fulfill orders
- Provide customer service
- Maintain business records
- Meet legal and regulatory requirements
- Resolve disputes
- Enforce agreements
When information is no longer required, we may securely delete or anonymize it.
## 7. Marketing Communications
If you subscribe to our newsletter or marketing communications, we may send updates regarding:
- New tea collections
- Product launches
- Promotions
- Educational content
- Company news
You may unsubscribe at any time by using the unsubscribe link included in our emails.
## 8. International Data Transfers
Depending on your location, your information may be transferred to and processed in countries outside your country of residence.
By using our services, you acknowledge that such transfers may occur and that reasonable safeguards will be applied where required.
## 9. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of personal information
- Restrict certain processing activities
- Object to certain uses of your information
- Request data portability
- Withdraw consent where applicable
To exercise any applicable rights, please contact us using the information provided below.
## 10. Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
## 11. Children's Privacy
Our website is not directed to children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child, we will take appropriate steps to remove such information.
## 12. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or policies of those external websites. We encourage users to review the privacy policies of any third-party sites they visit.
## 13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.
Any updates will be posted on this page with a revised "Last Updated" date.
## 14. Contact Us
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
Puerteaco
Email: cxycxy1999@outlook.com