Shipping Policy

Last Updated: June 2026

Thank you for shopping with Puerteaco. We are committed to delivering our tea products safely and efficiently. Please review our Shipping Policy below for information regarding order processing, delivery, and shipping services.

## 1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During peak seasons, promotional periods, or holidays, processing times may be extended. We appreciate your patience and understanding.

## 2. Shipping Destinations

We currently ship to the United States

Available shipping options and delivery regions may vary depending on your location. Customers can view available shipping methods during checkout.

If shipping is not available to your destination, please contact us for assistance.

## 3. Shipping Costs

Shipping charges are calculated and displayed during checkout.

From time to time, we may offer free shipping promotions. Any applicable shipping offers will be clearly displayed on our website.

## 4. Estimated Delivery Times

Estimated delivery times vary depending on destination, carrier availability, customs processing, and local conditions.

Typical delivery estimates:

- Domestic Orders: 3–7 business days
- International Orders: 7–20 business days

These timeframes are estimates only and are not guaranteed.

## 5. Order Tracking

Once your order has been shipped, tracking information will be provided when available.

Tracking updates may take several days to appear after the shipment has been processed by the carrier.

Customers can use the provided tracking information to monitor delivery progress.

## 6. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, and other government-imposed fees may apply depending on your country or region.

These charges are the responsibility of the customer and are not included in product prices or shipping fees unless otherwise stated.

Customers are encouraged to check local customs regulations before placing an order.

## 7. Delivery Delays

Delivery delays may occur due to circumstances beyond our control, including but not limited to:

- Customs inspections
- Severe weather conditions
- Transportation disruptions
- Public holidays
- Carrier delays
- High shipping volumes
- Natural disasters

Puerteaco is not responsible for delays caused by shipping carriers, customs authorities, or other third parties.

## 8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.

If an incorrect or incomplete address is provided, delivery may be delayed, returned, or lost.

Additional shipping fees may apply if a package must be reshipped due to incorrect information supplied by the customer.

## 9. Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible.

To assist with investigations, please provide:

- Order number
- Photos of damaged packaging or products (if applicable)
- A description of the issue

We will work with the shipping carrier to review the situation and determine an appropriate resolution.

## 10. Delivered Orders

Once a package has been marked as delivered by the carrier, responsibility for the package generally transfers to the recipient.

If you believe a delivered package is missing, please check:

- Around your property
- With household members
- With neighbors
- With your local delivery carrier

If assistance is needed, please contact us and we will do our best to help.

## 11. Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

Once an order has entered processing or has been shipped, changes or cancellations may not be possible.

## 12. Contact Us

If you have any questions regarding shipping, please contact us:

Puerteaco  
Email: cxycxy1999@outlook.com