Terms of Service
Last Updated: June 2026
Welcome to Puerteaco. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using this website, you agree to be bound by these Terms. If you do not agree, please discontinue use of the website.
## 1. Overview
Throughout the site, the terms "we," "us," and "our" refer to Puerteaco. We offer this website, including all information, products, and services available from this site, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
## 2. Online Store Terms
By using this website, you represent that you are at least the age of majority in your jurisdiction or that you have given consent for any minor dependents to use this site under your supervision.
You may not use our products for any unlawful or unauthorized purpose, nor may you violate any applicable laws in your jurisdiction.
Any breach of these Terms may result in the immediate termination of your access to our services.
## 3. Products and Availability
We specialize in tea products, including but not limited to:
- Pu’er Tea
- White Tea
- Black Tea
- Tea Gift Sets
- Tea Accessories
All products are subject to availability. We reserve the right to discontinue any product at any time without notice.
We strive to display product descriptions, images, and information as accurately as possible. However, natural tea products may vary in appearance, color, aroma, and taste due to harvest conditions, storage, and production batches.
## 4. Pricing and Payments
All prices displayed on our website are subject to change without notice.
We reserve the right to modify or discontinue products and services without prior notice.
Payment must be received in full before an order is processed and shipped.
## 5. Orders
We reserve the right to refuse, limit, or cancel any order at our sole discretion.
Situations that may result in order cancellation include:
- Suspected fraudulent activity
- Incorrect pricing or inventory information
- Payment verification issues
- Violation of these Terms
If your order is canceled after payment has been received, an appropriate refund will be issued.
## 6. Shipping
Shipping times are estimates only and are not guaranteed.
Delivery delays may occur due to customs inspections, weather conditions, transportation disruptions, public holidays, or other factors beyond our control.
Customers are responsible for providing accurate shipping information. We are not responsible for delays or losses resulting from incorrect addresses submitted during checkout.
## 7. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
For food safety and quality reasons, opened or consumed tea products may not be eligible for return unless required by applicable law.
Please review our Return & Refund Policy for complete details.
## 8. Product Information Disclaimer
Tea products are offered for general enjoyment and educational purposes.
Any information provided on this website regarding tea traditions, brewing methods, wellness practices, or historical uses is not intended as medical advice and should not be interpreted as a substitute for professional healthcare guidance.
You should consult a qualified healthcare professional regarding any medical concerns.
## 9. Intellectual Property
All content on this website, including but not limited to:
- Logos
- Product descriptions
- Images
- Graphics
- Text
- Website design
is the property of Puerteaco or its licensors and is protected by applicable intellectual property laws.
Unauthorized reproduction, distribution, or commercial use is prohibited.
## 10. Third-Party Services
Certain services, content, or links available through our website may direct you to third-party websites.
We are not responsible for examining or evaluating the content, accuracy, or practices of any third-party websites and assume no liability for their actions.
## 11. Limitation of Liability
To the fullest extent permitted by law, Puerteaco shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:
- Use of the website
- Purchase of products
- Service interruptions
- Delivery delays
- Product availability issues
- Errors or omissions in website content
Your use of our website and products is at your sole risk.
## 12. Indemnification
You agree to indemnify, defend, and hold harmless Puerteaco and its affiliates, employees, partners, and service providers from any claims, liabilities, damages, costs, or expenses arising from your violation of these Terms or misuse of the website.
## 13. Changes to Terms
We reserve the right to update, modify, or replace any part of these Terms at any time by posting revisions on this page.
Your continued use of the website following any updates constitutes acceptance of those changes.
## 14. Governing Law
These Terms shall be governed and interpreted in accordance with applicable laws, without regard to conflict of law principles.
## 15. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Puerteaco
Email: cxycxy1999@outlook.com